Your privacy is important to us. This policy explains how Wilcart collects, uses, and protects your personal information.
Information We Collect
•Personal Information: Name, email address, phone number, and business details you provide during registration.
•Usage Data: Information about how you use our platform, including pages visited, features used, and interaction patterns.
•Technical Data: IP address, browser type, device information, and cookies for analytics and security purposes.
•Payment Information: Billing details processed securely through our payment partners (we do not store full credit card numbers).
How We Use Your Information
•Provide and improve our AI-powered services, including voice agents, website builder, CRM, and marketing tools.
•Process transactions and send billing notifications.
•Communicate with you about updates, new features, and customer support.
•Analyze usage patterns to enhance user experience and platform performance.
•Ensure security, prevent fraud, and comply with legal obligations.
Data Sharing and Disclosure
•Service Providers: We share data with trusted third-party providers (payment processors, hosting services, analytics tools) who help us operate our platform.
•Legal Requirements: We may disclose information if required by law, court order, or government request.
•Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new entity.
•With Your Consent: We will share information with third parties only when you explicitly authorize us to do so.
•We never sell your personal information to third parties for marketing purposes.
Data Security
•Enterprise-grade encryption for data in transit (TLS/SSL) and at rest (AES-256).
•Regular security audits and vulnerability assessments.
•Access controls and authentication mechanisms to protect your account.
•Secure data centers with 24/7 monitoring and backup systems.
•Employee training on data protection and confidentiality.
Cookies and Tracking
•Essential Cookies: Required for platform functionality (authentication, session management).
•Analytics Cookies: Help us understand how users interact with our platform (Google Analytics, etc.).
•Marketing Cookies: Used for targeted advertising and campaign tracking (with your consent).
•You can manage cookie preferences through your browser settings or our Cookie Policy page.
Your Rights (GDPR & CCPA)
•Access: Request a copy of the personal data we hold about you.
•Correction: Update or correct inaccurate information.
•Deletion: Request deletion of your data (subject to legal retention requirements).
•Portability: Receive your data in a structured, machine-readable format.
•Opt-Out: Unsubscribe from marketing communications at any time.
•To exercise these rights, contact us at support@wilcart.com.
Data Retention
•We retain your data for as long as your account is active or as needed to provide services.
•After account deletion, we may retain certain data for legal, tax, or audit purposes (typically 7 years).
•Anonymized usage data may be retained indefinitely for analytics and research.
Children's Privacy
•Wilcart is not intended for users under 18 years of age.
•We do not knowingly collect personal information from children.
•If you believe we have collected data from a minor, please contact us immediately at support@wilcart.com.
Changes to This Policy
•We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements.
•We will notify you of significant changes via email or platform notification.
•Continued use of Wilcart after changes constitutes acceptance of the updated policy.
•Last updated: February 2026
Questions About Privacy?
If you have any questions or concerns about our privacy practices, please contact us.